Customer Service Manager
Posted on :
08-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2179720
Responsibilities:
- You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).
- You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various teams do their utmost to return to normal as quickly as possible and keep the customer informed of the progress of the resolution.
- Thanks to your knowledge of the client's issues, you play an advisory role and you contribute to the development of additional turnover.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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