Customer Service Executive

• Respond promptly and professionally to incoming customer inquiries by email within agreed TAT
• Maintain an updated knowledge of the organizations products services and customer service policies
• Escalate unresolved issues to the appropriate internal teams
• Process and log incoming emails into the Talisma system.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs
• Liaison across department s to address and full fill customer issues
• Actively participate in weekly customer service meetings held to improve customer satisfaction
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPI)

• Bachelors Degree is any disciple
• 1 year of previous customer service experience or experience of working in the insurance domain

• Action oriented selfdisciplined and organized
• Effective time management skills and ability to prioritize work time to ensure productivity and department standards
• Strong command of written and verbal English
• Good comprehension skills ability to clearly understand and address customer issues appropriately
• Good composition skills ability to compose grammatically correct concise and accurate written responses
• Ability to maintain a calm and polite manner in stressful situations
• Ability to work as part of a team as well as independently
• Willingness to work in rotational shifts
• Dependable with strong attention to detail
• Good Typing Skills

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