Customer Service Exe....
Customer Service Executive
Posted on :
17-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2725761
Responding to customer queries in a timely and accurate way via phone email or chat
Identifying customer needs and helping customers use specific features
Update our internal databases with information and discussions with customers
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with the team
Provide uptodate product and service information to customers
Collaborate with other departments to resolve customer issues and concerns
Maintain a positive and professional attitude always
Identifying customer needs and helping customers use specific features
Update our internal databases with information and discussions with customers
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with the team
Provide uptodate product and service information to customers
Collaborate with other departments to resolve customer issues and concerns
Maintain a positive and professional attitude always
Other duties as may be assigned by Team Lead from time to time
Requirements
- HND or BSc. holder
- Other Professional qualifications and related courses
- Must be Social media savvy
- Must have experience using help desk software
- Excellent communication and problem solving skill
- Must be a good listener
- Must have completed NYSC
Benefits
HMO Benefit
Other Statutory Benefits
Employment Type
Full Time
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