Customer Service Executive

1. Customer Queries and Resolution:

• Effectively handle customer inquiries concerns and feedback through various communication channels.
• Provide accurate and timely information to customers ensuring their issues are resolved promptly.

1. Client Work Processing:

• Manage and process client orders ensuring accuracy and efficiency in order fulfillment.
• Keep detailed records of client interactions transactions and order status.

1. Logistics and Delivery Tracking:

• Monitor the delivery of goods and services ensuring timely and accurate dispatch.
• Collaborate with logistics teams to track shipments and address any deliveryrelated issues.

1. Sales and Marketing Support:

• Assist the sales and marketing teams by providing necessary information and support.
• Collaborate on promotional activities and campaigns to enhance customer engagement.

1. Feedback Collection:

• Actively seek customer feedback to gauge satisfaction levels.
• Analyze feedback to identify trends and areas for improvement and communicate findings to relevant teams.

1. Inventory Management:

• Maintain accurate records of inventory levels and product availability.
• Coordinate with relevant departments to ensure optimal stock levels and prevent stockouts.

• Proven experience in a customer service or related role.
• Excellent communication and interpersonal skills.
• Strong problemsolving abilities and attention to detail.
• Proficient in using customer service software and tools.
• Ability to multitask and prioritize in a fastpaced environment.
• Knowledge of inventory management systems is a plus.

feedback collection,customer service software,communication,marketing support,marketing coordination,feedback analysis,customer service,logistics,problem-solving,sales support,order processing,inventory management