Customer Service - Associate

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a timely and professional manner
• Identify and assess customers needs to achieve satisfaction
• Provide accurate valid and complete information by using the right methods/tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions transactions comments and complaints
• Communicate and coordinate with internal departments for prompt resolution
• Assist with placement of orders refunds or exchanges
• Ensure customer satisfaction and provide professional customer support
• Go the extra mile to engage customers
• Resolve customer complaints conflicts and issues to ensure customer retention and satisfaction

Required Qualifications:

• Bachelors degree in business administration or relevant field
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• High level of initiative and followthrough
• Ability to work within a team and independently
• Problem analysis and problemsolving skills
• Ability to handle challenging demands
• Ability to remain calm and professional under pressure
• Strong computer skills including Microsoft Office Suite
• Positive personality with a focus on customer satisfaction
• Strong organizational and multitasking abilities

communication,teamwork,adaptability