Customer Service Agent WFH

If you love interacting with all types of people enjoy trying to solve problems and have a knack for engaging with customers then you will be perfect for our clients. We are looking to add experienced energized and enthusiastic new team members who like the challenge of working in a fastpaced environment. We are committed to providing its customers with superior service. Our employees enjoy a relaxed environment and are provided with a terrific benefits plan. Employees who are employed with us often remain at the company many for the duration of their careers. Formal training is provided for this remote fulltime hourly nonexempt position.

What skills do I need

Passion for technology and helping people

Strong verbal and written communication skills

Excellent communication skills with the ability to build quick rapport

A people person. Must be able to control a conversation and be personable

Enjoy working directly with customers in a fastpaced environment

Logical analytical and problemsolving skills

Ability to learn new software/ hardware and adapt to changes in technology

A selfstarter that can work independently and as a team member

Ability to multitask

Has great time management skills

Beauty Industry Knowledge a plus

What will I be doing

The Technical Support Specialist handles customer inquiries by gathering information through inquisitive questioning to identify the nature of the problem and troubleshoots product and training related questions. Support and training are provided to clients via phone email and live chat. We embrace active listening skills to understand and advocate for our customers needs. You will document the issue in Salesforce and offering a resolution so our clients are successful. You will stay up to date on Meevo product knowledge and internal business processes. You must be able to understand and build technical knowledge of Meevos products integrations and business scenarios.

Requirements:

Bachelors degree or Associates Degree with 2 years of experience (Entry Level is accepted)

Ability to type greater than 35 wpm

Beauty Industry (spa salon) experience a plus but not mandatory

Reliable ISP

We offer:

Comprehensive subsidized benefits package including medical dental and vision

Office geared toward collaboration and growth

401k with matching contribution

Life insurance

LongTerm Disability

3 weeks of vacation (accrued)

10 paid holidays

Job Type: Fulltime

Benefits:

401(k) matching

Dental insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Work from home

Schedule:

8 hour shift

Monday to Friday

Experience:

working in a remote environment: 1 year (Required)

working w/ ticketing system (SalesforceZendeskServiceNow): 1 year (Required)

client facing support role: 1 year (Required)

Meevo/Millennium: 1 year (Preferred)