Customer Service Agent - Lithuanian Speaker

About the role:

Answering calls, emails and messages, the Customer Experience Specialist is Treatwell s go-to contact for customers and salon partners. As an expert on all things Treatwell, you ll be confident in supporting and answering a range of questions, from how to use our salon software, to experiencing a disappointing treatment.

You re highly efficient, able to manage multiple tasks at once, while still maintaining a positive attitude and friendly service in every interaction you have. Reporting to the Customer Experience Manager, you ll be working in an international environment with the ability to work 40 hours across Monday to Saturday.

Tasks

You will be responsible for:

• Providing exceptional customer service in every communication you have
• Using tools like Zendesk and Salesforce to keep updated and informing the team of your communication
• Solving problems and facilitate productive conversations between our customers and partners
• Handling a high volume of enquiries with ease and confidence
• Not only providing our customers with support, but also having the chance to build your commercial skills by advising and supporting our salon partners to help develop their business

Requirements

About you:

• Strong communication skills, both written and verbal in Lithuanian, and a proficient level of English
• Strong attention to detail, while still maintaining an efficient pace
• Highly organised, able to structure their day, reach goals and targets
• Flexible to work between Monday - Saturday
• Positive attitude with an eagerness to proactively take ownership over your work

Benefits

About Treatwell

Hi, we re Treatwell. Nice to meet you.

We re a team of 500 (and growing) passionate and brilliantly talented people across Europe. We re the industry s smartest salon management software, all connected to Europe s leading bookings platform, working with over 31,000 salon partners across 13 countries, processing over 4 million bookings every month. And .breathe.

But we re not done yet. We re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

Perks

• Quarterly Bonus of up to 500
• A dynamic organisation with regular social events and lots of other cool parties!
• A great atmosphere in the office
• A challenging job at one of the fastest-growing companies in Europe
• Enhanced parental pay & leave policy
• Gym membership discount
• 40 Monthly vouchers to be used in our Marketplace
• Learning and development team budgets to help your development
• An office just 5 minutes walking from Pla a Catalunya in the heart of Barcelona

Equal Opportunities

Treatwell is an Open to All employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.