Customer Service Advisor German

David Kennedy Recruitment is looking for aGermanspeakingCustomer Service Advisor to support iGaming brands customers who enjoydistinctive and unique casino games.

Position: Customer Service Advisor

Location: Malta

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Support the customersvia phone email and live chat and ensurean outstanding level of service
• Communicate with relevant departments to provide timely escalation process and following up with pending issues
• Assist the relevant departments including Fraud Officer and the Money LaunderingReporting Officer when required
• Give feedback of recurring customer issues to management and relevant internal departments
• Promote the Employers values and products
• Ensure a professional work relationship with customers and other colleagues working with the Employer
• Share feedback from players with the team
• Verify customer accounts using theKYC (KnowYourCustomer)procedures

REQUIREMENTS:

• C2 German language skills and fluent English
• Eagerness to learn and bring in your own interest
• Team player

OFFER:

• Flight and 2 Weeks Free Hotel Accommodation 500 Relocation Allowance/luggage allowance
• Allowance for relocating a partner family and petsto help you settle in
• Help withsetting up of Bank Accounts/Malta Payroll and residence and Rental Agency assistance
• Overtime paid at time and a half and double time for bank holidays
• Full training
• Many exciting company events
• 26 Days Holiday Extra 14 Days Malta Public Holidays
• 8% Yearly Performance Bonus
• Shifts are 4 days 2 days off schedule
• Private Health Insurance
• Wellness Benefit up to 400 (75% Reimbursed for GymMembership Optician Expense/sports related wellness)
• After the training work from home during weekends if your shifts happen to cover weekends
• Free breakfast lunch and dinner during work hours
• Free taxi home on late shift
• Shifts on rotation with colleaguescovering 7 days a week:8 am 3.30 pm3.30 pm to midnight