Customer Service - Account Manager

KO Business Solutions is a familyowned staffing agency proud to work with a manufacturing company in Elk Grove Village IL who is seeking a Customer Service Specialist to join their team. The Customer Service Representative is responsible for coordinating daily communications with customers and performing administrative functions to support order fulfillment. This manufacturing company provides metal finishing coating and testing on equipment used by aerospace medical industrial and power industries. Successful representatives are detail oriented selfstarting and hardworking with excellent communication and genuine interpersonal skills.

Primary Job Responsibilities:

• Efficiently manage customer requests and facilitate communication both internally and externally to ensure order throughput and customer satisfaction.
  
• Verify and convey accurate information such as order status expediting options delivery tracking and other customer inquiries regarding orders and general customer service.
  
• Provide timely resolutions to customers through various communication channels including but not limited to in person over the phone and via email.
  
• Collaborate with internal business partners to ensure customer s expectations are exceeded for assigned and unassigned accounts.
  
• Ensure a high level of accountability and consistency in adhering to customer specific quality processing communication and turnaround requirements.
  
• Assist in administrative functions throughout the Customer Service department including order entry planning customer request and department initiatives.
  
• Develop comprehensive knowledge of the processes and services the company performs to promote the company s brand and capabilities across the industry.
  
• Conduct and take part in company tours as well as periodically visit customers to build foundational knowledge of the company s customer base and their expectations.
  
• Contribute towards various nonroutine responsibilities projects and company initiatives including ongoing support across logistics customer service and data planning functions.
  
• Take part in applicable ongoing training sessions and continuous process improvement programs and participate in periodic testing and performance evaluations.
  

Knowledge Skills Abilities:

• Must be a detailoriented organized selfstarting and hardworking individual with excellent communication and genuine interpersonal skills.
  
• Must have critical thinking skills and the ability to develop solutions for complex situations.
  
• Ability to learn the fundamentals of special processing in the manufacturing of Aerospace and Defense components.
  
• Prioritize and efficiently complete tasks with consistency and accuracy often under pressure and/or short deadlines.
  
• Ability to learn the company s processing turnaround requirements and be an advocate for order throughput.
  
• Develop and maintain a comprehensive understanding of the company s processing capabilities as well as the company s Quality System general procedures and applicable industry standard specifications.
  
  

Minimum Job Requirements:

• At least two years professional experience in a customer service role preferably in manufacturing.
  
• PC proficient with a thorough understanding of Microsoft Office applications and capable of learning company s internal ERP software.
  
• Applicants must have a high school degree at a minimum. College degree or some college coursework is preferred.
  
• Maintain a professional appearance and uphold a positive company image.
  
• Bilingual in English/Spanish a plus.
  

Benefits:

• Annual performance and compensation review with eligibility for annual bonuses
  
• 401(k) plan with employer matching and profit sharing
  
• Premium health insurance as well as supplemental vision and dental insurance plans
  
• Company paid and supplemental life insurance and AD&D
  
• Company paid holidays and personal paid timeoff (accrual & enrollment package)