Customer Relationship Executive

We are a recruitment company based in Colombo Sri Lanka and our client is a leading Luxury High Tech Beding manufacture. They are looking for a Customer Relationship Executive to join their team and below is the summery of the Job Description.

• Serve as the main point of contact for assigned clients addressing inquiries concerns and requests promptly and professionally.
• Build and nurture longterm relationships with clients gaining a deep understanding of their needs preferences and goals.
• Proactively engage with clients to identify opportunities for upselling or crossselling additional products or services.
• Coordinate with internal departments to ensure seamless delivery of services to clients.
• Monitor client satisfaction levels through regular feedback mechanisms and communication channels.
• Resolve client issues and escalations promptly ensuring a positive resolution and maintaining client satisfaction.
• Maintain accurate records of client interactions transactions and communications in the CRM system.
• Provide regular updates and reports on client accounts to management highlighting achievements challenges and opportunities for improvement.
• Stay updated on industry trends competitor activities and market developments to provide informed recommendations to clients.
• Collaborate with the sales team to identify new business opportunities and support client retention and growth efforts.

• Minimum of 1 years of customer service experience in the lifestyle sector.
• Experience with CRM software is preferred.
• High proficiency in English; ability to communicate in Tamil/Sinhala is an advantage.
• Strong problemsolving and conflict resolution abilities.
• Ability to work effectively in a team environment and collaborate with crossfunctional teams.
• Proficiency in Microsoft Office Suite and CRM software.
• Resultsoriented with a focus on delivering exceptional customer service.
• Ability to adapt to changing priorities and work under pressure in a fastpaced environment.
• Flexibility to work occasional evenings or weekends as needed.