Customer Relationship Executive

• Maintain a deep understanding of the company products and services to provide accurate information and solutions to customers.
  
• Aim for high Customer Satisfaction Scores by identifying and addressing customer needs swiftly ensuring minimal turnaround time.
  
• Engage with customers before and after sales via various channels (calls emails social media etc.) to address queries complaints and feedback efficiently.
  
• Coordinate with the factory team to resolve issues promptly and discuss dispatch statuses ensuring smooth operations and customer satisfaction.
  
• Send review requests and manage responses on platforms like Amazon Seller Central and Shopify Yoto leveraging customer feedback for continuous improvement.
  
• Utilize CRM systems to track customer interactions schedule followups and analyze data to identify improvement areas or sales opportunities.
  
• Collaborate closely with sales and marketing teams to maintain a consistent and highquality customer experience.
  
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Requirements

• Customerfocused personality dedicated to offering exceptional service.
  
• Excellent interpersonal skills to establish and maintain rapport with customers and colleagues.
  
• Proficient in handling consumer complaints with experience in cold calling and email communication.
  
• Strong communication skills in English & Hindi / English & Tamil.
  
• Expertise in sales conversion techniques to maximize revenue opportunities.
  
• Proven experience in a customer service role preferably in a similar industry.
  
• Familiarity with CRM software and practices.
  
• Any other language would be considered a plus.