Customer Engagement Advisor

The opportunity

Were currently looking for a Customer Engagement Advisor. Someone to join our Customer Engagement Team and to help us deliver the best Customer Experience in our industry. Someone with a passion for electric mobility an interest in technology and a desire to create the change we know is needed.

As a Customer Engagement Advisor you will belong to the Customer Engagement team consisting of two team leaders two 2nd line Specialists supporting escalations and 10 advisors bringing the team together by providing exceptional customer service. The Customer Engagement Center assists and collaborates the most across all departments at Polestar. The position is located at our Fornebu office right outside of Oslo.

The responsibilities

In this role youll be expected to take responsibility for the Polestar Customer Journey and to always make sure that customer enquiries are solved in the best possible way. As a member of the Customer Engagement team youll be essential for a successful Polestar customer journey one of the keys will be collaboration with both colleagues inside and outside of your team.

Main areas of responsibilities:

• Enquiries received through emails chats and inbound calls
• Various types of outbound followup calls
• Some areas of responsibility in the team could include social media referrals first call fleet and finance etc. These may change and vary over time and based on need and the natural development in the team

The ideal candidate

In order to succeed in this role and at Polestar in general there are a few characteristics youll need. The capacity to cooperate show flexibility and curiosity. The ability to take the initiative to meet deadlines and requirements and to abandon ideas when theyre not feasible. Specifically for this role we believe you need to have a great enthusiasm for Customer Service a positive attitude but also the ability to think critically.

Before becoming a fully operational Customer Engagement Advisor you will receive thorough training from our team to make sure you have the best possible prerequisites to reach the expectations we have to all our Customer Engagement Advisors. The most important qualifications for this role is therefore a great willingness to learn a positive midset and good work capacity in addition youll need these qualifications:

• Fluent in Norwegian and English both written and spoken
• Experience from a Customer Serviceprofession

Polestar is an international company with various backgrounds represented. This is also very true in our Customer Engagement Center and it is something we strive to maintain therefore we encourage all backgrounds and ages to apply regardless of experience!

Norwegian is the main language internally and in interaction with our customers but as a global organisation English is the language of written and spoken communication in contact with other markets. And though we have a global presence we maintain the growthmindset. Change happens often at Polestar. But so does progress. Expect an accelerating exciting environment.

The process

If the above matches your ambitions be sure to apply. Our selection process is ongoing and the job advert will remain open until its filled.

The Polestar journey is an electric one.

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