Customer Care Representative Dutch speaking

David Kennedy Recruitment is working with a leading French based BPO who are growing their internal Automotive Customer Support department.

Position: Customer Care Representative (Dutch speaking)

Location:GennevilliersFrance

Work Model:Onsite

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Incoming and outgoing calls (in the languages needed)
• Professional emails and chat (in the languages needed)
• General information requests: basic questions regarding dealerships location cars options warranty etc.
• Complaint management: complaints up to a certain level of complexity no complaints with legal or financial impact ; telematics cases
• Telematics: technical queries related to the vehicle (GPS Bluetooth smartphone connection) and online account for those who are already part of our client base (reset password connection not working etc.)

REQUIREMENTS:

• An active listener
• Bilingual in English & Dutch
• Excellent interpersonal skills
• An interest in the Automotive sectoris a plus
• Being proactive and dynamic in how you deal with customers
• Commercially business savvy and number oriented
• Shift rotation 08 AM 08 PM from Monday to Saturday. 36 hours a week.

OFFER:

• Career progression
• Base salary & language bonus
• Monthly performance bonuses
• Medical and life insurance
• 50% of the public transport fee reimbursed
• Access to the restaurant of the company and to the Work Council.
• Wellness coaching sessions to ensure awareness ofwellness resources and to ensure job adjustment.