Customer Care Executive

• Responding to customer inquiries via phone
• Resolving customer complaints and issues
• Providing information about products and services
• Processing orders modifications and escalations
• Building rapport and establishing positive relationships with customers
• Documenting customer interactions and transactions
• Collaborating with other departments to ensure timely resolution of customer queries
• Identifying and escalating priority issues to the appropriate channels
• Meeting and exceeding customer satisfaction goals
• Adhering to company policies and procedures

• High school diploma or equivalent
• Prior experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to empathize and understand customer needs
• Strong problemsolving abilities
• Proficiency in using customer service software and CRM systems
• Ability to multitask and prioritize in a fastpaced environment
• Flexibility and adaptability to handle various customer situations
• Positive attitude and a passion for helping others
• Ability to work effectively in a team as well as independently
• Willingness to work flexible shifts including weekends and holidays
• Good typing and data entry skills
• Proactive and resourceful approach to customer care
• Knowledge of customer service principles and practices
• Attention to detail and accuracy in all interactions

bpo,customer service,communication