Customer Care Admini....
Customer Care Administrator
Posted on :
11-04-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2024
Job Description
Req ID : 2707601
Summary:
He/She is the intermediary actor between the client and MSH. He will be under the supervision of the Operation Director. He will support the timely investigation and resolution of complaints & and queries and will support the smooth coordination between MSH and DFA members.
Tasks:
Provide guidance accordingly to the members and healthcare providers
Handle queries & and complaints related to policy benefits claim status direct billing letter of guarantee online service enrollment
Work closely with other teams from MSH (adjudicators Customer Care Coordinators managers Network team account management implementation sales ) to propose a recommended resolution to each complaint or query
Enlist the assistance of local MSH experts and managers
Followup on pending requests
Must comply with the TAT of the unit and ensure it is followed throughout the operations
Compile weekly statistics classifying complaints received and identifying disputes resolved and outstanding.
Requirements
Experience:
Required Experience: Minimum 1 year experience
Optional experience:
Previous Customer Service experience
Previous experience in the insurance industry
Experience of expatriation and or of the international environment
Experience: Required Experience: Minimum 1 year experience Optional experience: Previous Customer Service experience Previous experience in the insurance industry Experience of expatriation and or of the international environment
Employment Type
Full Time
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