Customer Account Manager

Description:

If you are one of the best Customer Account Managers around looking to have an impact we want you on our team to help maintain our track record of world class customer service and take our customer success to the next level.

ApplianSys is a successful Coventrybased company. Its flagship product is the undisputed world leader in its niche where we help transform young peoples education across whole nations especially in the developing world.

Sales have doubled in the last couple of years and this growth is set to continue and even accelerate. This is paving the way for company expansion on all fronts.

ApplianSys aims to be world class both in terms of business performance and as a place to work:

• It starts with excellence. Customers frequently tell us that our products are world class and our service is the best theyve ever seen.

As a result success to date is exciting and is now becoming spectacular

• Customers in over 160 countries serviced by ApplianSys teams in Kuala Lumpur Austin and South Africa as well as our Coventry HQ
• Engaged with ministries of education in over 30 countries in the developing world
• Significant sales track record and customer base in N America
• After years of steady growth the business is now scaling rapidly via very large orders

Our last wave of Coventrybased CAM recruits in 2022 have been a big success. We are now looking for more top performers to continue expansion and take our support of customer success even higher.

The Role

You will be accountable for the overall customer success of c.150 customers in due course. You will

drive and coordinate that success with the customer and your colleagues across the business

ensure we communicate with customers through various defined support and communication processes.

coordinate and take part in the effort to harvest customer accounts in terms of annual support renewals selling upgrades and obtaining marketing assets such as testimonials.

The role is permanent and can be from 30 to a fulltime 40 hours per week to suit the candidate.

What were looking for

An experienced Customer Account Manager who is driven to deliver Customer Success you will have worked in B2B account management with some complexity requiring tenacity in problem solving and communicating with customers. You will be able to demonstrate top quality account management ability allied with high productivity and good focus to ensure a high number of customers are handled to a high standard. You need to be truly organised and collaborative.

Candidates will have a distinct advantage if they have (a) experience working with technical products (b) fluency in foreign languages in particular Spanish also Portuguese French or Arabic.

Remuneration package

Potential for OTE to 35k within 12 months for the right candidate

Job Types: Fulltime Parttime Permanent

Salary: 25000.0035000.00 per year

Expected hours: 30 40 per week

Benefits:

• Company pension
• Onsite parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Education:

• Bachelors (preferred)

Experience:

• Account management: 3 years (preferred)

Ability to Commute:

• Coventry (preferred)

Work Location: In person