Employer Active
Follows the privacy and confidentiality act with extremeRespectfully answers phones and returns messages; calls patients when appointments need to be cancelled and/or re-scheduled; triages and prioritizes the relay of messagesPleasantly greets and welcomes patients upon arrival, and guides them to theirTakes patients demographics, health card number, pharmacy information, and photographs (with consent) and inputs into Electronic Medical Record (EMR).At every patient visit, ensures that patients present their health card and checks itsProvides forms/OCEAN tablet to patients to be filled out, and updates the EMR as needeSchedules all patient appointments and follow-ups for any reason; uses templates to optimize patient schedulinResponsible to pick up, distribute and send mail, shred material daily as require Ensures that all incoming documents (electronic or by fax) are scanned appropriately to the EMR and or to the Lead Physician as requireAccepts deliveries and assists with stocking office supplyDocuments all communication with patients in the EMR and patient chart accurately and concisely at the time of encounter or telephoneArranges for all prescription renewals and updates as per physician sCollect, invoice, and process payments fromAdheres to all human resource Maintains confidentially at allAssists team nurse(s) and co-workers with duties as required (, laundry, sterilization, etc).Follows clinic policies and standard operating procedures for all services performePerforms delegated medical aesthetic treatments offered at the cliniEducates patients on skin care and suitable home treatment regimens, including after-careMaintains product knowledge to promote and sell services andAssists with education and training of new staff as requireShares new ideas for process improvement at team meeting
Reviews patient bookingsMaintains treatment rooms, following up to date Health and Safety GuidelineMonitors supplies and inventory and submits purchase orders as requireStocks, cleans and prepares treatment roomInspects equipment and maintains safety measures, including service requirementOther administrative duties as require
Oversees day to day operations, optimization of calendar for all employees and ensures patients are responded to in a timely manneReviews any calls or cases with Lead Physician and determines appropriate treatment regimens based on medical history and skin assessmenProvides mentorship, education and training of new staff and residents/medical students as requireAdditional Clinic responsibilities, sterilization and cleaning as neede
Works with other staff members to facilitate effective flow ofAssists to stock exam rooms and workstations as required with medical supplies to optimize efficiency and flow for all examinations/procedureEnrolls in continuing educational programs and staff meeting
Full Time