CRM Administrator

An esteemed Forex company based in Paphos is seeking a dedicated CRM Administrator to join their Compliance/Support team. If youre passionate about optimising CRM systems and enhancing customer engagement within the Forex industry this is your opportunity to thrive in a supportive and rewarding environment.

About the Company:

Our client a prominent player in the Forex industry is committed to excellence and innovation. Join their team and contribute to their mission of providing toptier financial services with integrity and efficiency.

What Youll Do:

As a CRM Administrator in the Forex industry you will play a vital role in managing and optimising the CRM system to drive operational efficiency and customer satisfaction.

Key Duties/Responsibilities:

• Manage and administer the CRM system to ensure data accuracy integrity and security.
• Customise and configure the CRM platform to meet the specific requirements of the organisation including custom fields workflows and user permissions.
• Collaborate with stakeholders to identify and implement process improvements within the CRM system.
• Provide training and support to users across different departments to maximise utilisation of the CRM system and ensure adherence to best practices.
• Develop and maintain reports dashboards and analytics to track key performance indicators (KPIs) and provide insights for decisionmaking.
• Monitor system performance and troubleshoot issues as they arise escalating to technical support when necessary.
• Stay informed about updates and new features of the CRM platform and evaluate their potential impact on the organisation.
• Assist in the integration of thirdparty applications and tools with the CRM system to enhance functionality and efficiency.
• Contribute to the development of CRM strategies and initiatives aimed at improving customer engagement retention and satisfaction.

Requirements:

To excel in this role were seeking candidates with:

• Proven experience of 12 year as a CRM Administrator Back Office Customer Support or similar role preferably in the financial services industry.
• Ability to work under pressure and multitask effectively with attention to detail.
• Business Administration Background would be an advantage.
• Computer Literacy and Excellent knowledge of Microsoft Office (Excel Word).
• Fluent in English (Verbal and Written).

Remuneration Package:

• Office working hours: 917 or 6am 2 am
• Salary range: 1700 with increase based on performance.
• 21 annual leave days paid in full.
• Yearly bonuses.
• Unlimited refreshments.
• Team building activities.
• Stable job opportunities for years to come.

Join the team in Paphos and be part of a company that drives CRM excellence in the Forex industry. If youre ready to make a significant impact and drive organisational success apply now.

Shape the future of CRM excellence with us Join our team in Paphos!