CRM Administrator - CFDsFXiGaming

Are you a CRM whiz with a passion for technology and exceptional customer service Were partnering with a dynamic FinTech company on a mission to simplify trading! This remote selfemployed position offers the opportunity to build your career with a forwardthinking company while working from anywhere in the world.

Tasks

• Manage and optimize the companys CRM system ensuring smooth functionality and data accuracy.
• Configure and customize the system to meet user needs and business goals.
• Create and maintain user profiles managing access permissions.
• Generate insightful reports and analyze data to understand client behavior and trends.
• Provide ongoing training and support to users on CRM functionalities.
• Offer prompt and courteous technical support to clients troubleshooting and resolving issues related to the trading platform account management and other features.
• Communicate effectively with clients to understand their concerns and provide clear solutions.
• Document and escalate complex issues to the appropriate technical team members.
• Maintain and update knowledge base articles and FAQs.
• Stay current on company products and services.

Requirements

• 1 year of experience as a CRM administrator or similar role (required)
• Prior experience in the CFDs/FX/iGaming or a similar industry (essential)
• Excellent English language skills (written and spoken)
• Proven proficiency with a leading CRM platform (e.g. Salesforce HubSpot)
• Strong understanding of CRM best practices and data management principles
• Solid computer literacy and basic troubleshooting abilities
• Excellent organizational and communication skills

Benefits

• Competitive fixed monthly compensation
• Opportunity for career growth within a rapidly evolving company
• Private medical insurance
• Unparalleled freedom and flexibility of remote work
• Collaborative and supportive team environment

Ready to Simplify the Future of Finance

If youre a selfmotivated individual with a passion for technology and exceptional customer service we encourage you to apply!