Counter Fraud Executive

Please note this role requires experience in travel insurance claims and an interest in insurance fraud investigation.

Collinson Group is a global leader in driving loyalty and engagement for many of the world s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the job

This role will sit within the Technical Claims Team in the Insurance Division of the Collinson Group and will report to the Counter Fraud Manager. The jobholder will be responsible for the day-to-day analysis of suspected fraudulent claims. They will also assist the Counter Fraud Manager in detecting and combating Fraud across all areas of Insurance including but not limited to: Employee, Customer, Provider, and Third-Party Administrators.

Key Responsibilities

• To manage the mailbox dedicated to fraud referrals and queries, adhering to set response times, and recording relevant information.
• Run daily reports on the Insurance Fraud Detection database, check for matches on GoTrex, CIFAS and IFR and update the claim for the claims operational team to action.
• Utilise the IFR (Insurance Fraud Register) and CIFAS databases.
• Manage the GEN-FRAUD workbook on GoTrex and respond to tasks and requests within the agreed timeframe.
• Attend the weekly fraud clinics to respond to referrals and queries and ensure appropriate information is provided and documented accordingly.
• Work closely and foster excellent relationships with all operational teams and other areas of the business including the account managers, legal, compliance, complaints, service delivery and finance.
• Assist with the design, implementation, and maintenance of strategies for internal and external fraud detection and monitoring across all areas of the business including Claims, Broking, Underwriting and Finance.
• Assist in the production and implementation of Fraud policies and procedures in line with industry best practice.
• Assist the Counter Fraud Manager by providing advice and guidance to ensure that fraud awareness and detection are maximised throughout the insurance division.
• Work with the Counter Fraud Manager to collate and compile MI demonstrating fraud trends and savings which can be provided to the Risk & Compliance Committee and Board.
• Assist the Counter Fraud Manager as a contact point for insurers, loss adjusters, police and other external agencies in matters relating to fraud.
• To monitor the effectiveness of key fraud controls.
• To keep abreast of relevant fraud cases and industry developments and to disseminate intelligence to the business.
• To assist the wider Risk & Compliance team in assessing the impact to Collinson Insurance Group of any regulatory changes relating to fraud implementing process and procedural changes where required.

Knowledge, skills, and experience required

• UK based as jobholder will need to access third-party fraud databases including the IFR (Insurance Fraud Register) and CIFAS.

• Experience in a travel claims environment.

• Good knowledge of general insurance claims, particularly travel insurance.

• Knowledge of Key Fraud Indicators (KFI s) in relation to insurance claims.

• In-depth understanding of travel insurance schemes and policy wordings.

• Team player.

• Confident and trustworthy.

• Strong investigative and inquisitive nature.

• Strong problem solving skills.

• High levels of resilience.

• Ability to work on multiple cases.

• Attention to detail.

• Results orientated, ability to work to targets.

• Ability to work in a structured, methodical way to multi-task, organize and prioritise activities.

• Excellent interpersonal skills.

• Strong verbal/written communication skills.

• Ability to think proactively and use initiative where required.

• Good Microsoft Office skills.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).