Compliance and Operations Manager - Germany d f m

Your mission

As Compliance and Operations Manager at VR Smart Guide you ensure that our internal and outsourced processes run smoothly and according to respective regulatory & contractual requirements. You will work closely with crossfunctional teams to develop and implement policies procedures and controls to mitigate risk and maintain regulatory compliance.

Your role and contribution

• Develop and implement operational policies procedures and controls to ensure compliance with regulatory requirements and industry best practices
• Ensure professional relationship to our suppliers and monitor their performance & SLA fulfillment in close collaboration with internal stakeholders
• Evaluate & accompany the implementation of product initiatives from a regulatory and compliance point of view to ensure
• Maintain an overview of relevant regulatory requirements and reportings for VRSG operations (such as ZAG ZAIT 34c GewO) and provide operational guidance to implement these efficiently
• Conduct regular compliance assessments and audits to identify potential risks and areas for improvement
• Monitor changes in regulatory requirements and industry standards and ensure timely updates to policies and procedures
• Collaborate with crossfunctional teams to develop and implement training programs to promote awareness of compliance requirements and best practices
• Investigate and resolve compliance issues discrepancies and complaints in a timely and efficient manner
• Manage relationships with regulatory agencies and external partners to ensure compliance with regulatory requirements and facilitate regulatory examinations and audits
• Develop and maintain documentation and records related to compliance activities including policies procedures and audit reports
• Analyze operational performance metrics and develop strategies to improve efficiency productivity and customer satisfaction
• Lead and support crossfunctional projects and initiatives to enhance operational effectiveness and drive business growth
• Provide regular reports and updates to senior management on compliance activities issues and initiatives.

Your profile

• Minimum of 3 years of experience in operations management compliance or a related field preferably in the fintech industry
• Regulatory knowhow regarding relevant laws and regulations for VRSG operations (ZAG ZAIT GewO)
• Knowhow concerning bestpractice frameworks to run compliant process organization
• Experience in implementing compliant product initiatives in the FinTech domain
• Strong understanding of regulatory requirements and compliance best practices in the financial services industry particularly in Germany
• Proven experience developing and implementing policies procedures and controls to ensure regulatory compliance
• Excellent analytical problemsolving and decisionmaking skills
• Strong attention to detail and ability to effectively prioritize and manage multiple tasks and deadlines
• Excellent communication and interpersonal skills with the ability to effectively collaborate with crossfunctional teams and build positive relationships with internal and external stakeholders
• Ability to work independently with minimal supervision and exercise sound judgment in decisionmaking
• Fluency in German and English
• Willing to travel occasionally to Berlin and/or Eschborn.

Our benefits

• A space to express yourself shape this role and your work according to what you think works best for your development and company success
• Educational budget of up to 1.500 Euros per year to enhance your professional knowledge and skills
• A hybrid work environment we have locations in Eschborn (near Frankfurt) and Berlin to come together to collaborate. The rest of the time enjoy the flexibility of remote work
• An exciting mix of cultures yes multiple nationalities coming together to serve small business owners AND a mix of speedy and scrappy startup action as well as an established brand to have our backs
• An opportunity to make a difference in the lives of small business owners and in shaping the way we work what benefits to establish and how we celebrate each other.