Complaints Administrator

Complaints Administrator
Lewknor
£24000 £30000 base salary (depending on experience)
Monday Friday

Our client is seeking a proactive and detailoriented Complaints Administrator to join their team. As a Complaints Administrator you will be responsible for handling and resolving customer complaints efficiently and effectively.

Job Responsibilities:

• Receive and process customer complaints through various channels including phone calls emails and online platforms.
• Investigate complaints by gathering relevant information interviewing involved parties and reviewing supporting documents.
• Respond to complaints in a timely and professional manner aiming for customer satisfaction and conflict resolution.
• Collaborate with other departments to gather additional information and resolve complex complaints.
• Maintain accurate and detailed records of complaints resolutions and actions taken.
• Identify trends or recurring issues and propose improvements to prevent future complaints.
• Provide excellent customer service during the complaint handling process.

Essential Qualifications:

• Excellent verbal and written communication skills.
• Strong problemsolving and decisionmaking abilities.
• Exceptional organizational skills and attention to detail.
• Ability to remain calm and professional while dealing with difficult or upset customers.
• Proficient in using customer support software and other relevant computer applications.

Desired Experience:

• Prior experience in a customer service or complaints handling role is preferred.
• Familiarity with complaint resolution best practices and techniques.
• Experience in documenting and managing complaints using a CRM system is a plus.

Apply online today or call the Crux team on.