Collections Specialist

Unravel Your Global Career Potential with this International Role!

Take part in an unparalleled career journey as a Collections Specialist in the dynamic realm of cash flow management. Experience the thrill of a global opportunity without leaving your home country a chance to wield international influence while rooted in familiar surroundings. Our client a shortterm lender offers a role that not only propels your career forward but also immerses you in a world of unique perks. As a Collections Specialist you will engage with customers through phone and mail employing effective communication to secure payments for pastdue loans. Your responsibilities extend to determining the reasons behind delinquent payments eliciting a commitment to pay and negotiating payment in full or establishing suitable payment arrangements. Revel in a workplace culture that prioritizes your growth provides a global platform and offers a chance to contribute your expertise in a way thats truly distinctive in the financial landscape.

• Have a solid 3 years of Collections experience with no more than a 3month gap of working outside of Collections or unemployment on their most recent employment.
  
• Have experience working with an outsourcer and handling 120 days of delinquent accounts.
  
• Strong English Communication skills (no lesser than a 9/10 score).
  
• Have a strong internet connection and should be using a laptop during the interview.
  
• Every candidate must have worked from home for a minimum of 1 year with their previous employment.
  
• Candidates must demonstrate strong negotiation skills during the prescreen process.
  
• All candidates must be contacted and confirm their presence for the interview well in advance; otherwise they will be disqualified from the recruitment process.
  

Required Skills & Abilities:

• Previous experience in a call center is required.
  
• Strong negotiation skills.
  
• Excellent phone and communication skills.
  
• Good analytical problemsolving and negotiating skills.
  
• Excellent English verbal and written communication skills; knowledge of a second language is an asset.
  
• Ability to work with CRM and call center systems.
  
• Impeccable judgment and acute attention to detail.
  
• Customer service skills and interpersonal skills.
  
• The ability for multitasking in a highpaced environment.
  
• Ability to work independently and efficiently.
  
• Experience in customer service debt loan collection consumer lending or personal.
  
• Familiarity with underwriting loans financial statements payroll is a plus.
  

What awaits you in this role

• Contact customers via phone and mail to secure payments to pastdue loans to determine the reason(s) for it and to obtain a commitment to pay negotiate payment in full or payment arrangements.
  
• Update customers accounts on a computer system.
  
• Adhere to established guidelines when determining appropriate collection remedy.
  
• Develop and work through repayment schedules with various alternatives in addition to explaining the consequences of delinquency to customers in the attempt of obtaining payments.
  
• Independently resolve client calls regarding payment questions and resolve payment issues.
  
• Organize future work and schedule followup.
  
• Record and update full and complete account information to aid in account resolution.
  
• Maintain established performance metrics.
  
• Comply with policies and procedures as required.
  
• The Employee might have customer service tasks to do if requested by the Manager.
  

Why choose us

• HMO coverage upon regularization
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client iCash a prominent Canadian shortterm loan lender operates across various provinces empowering individuals to manage their cash flow effectively. Committed to its mission of financial support our client offers loans up to $1500 with flexible repayment terms. Theyre not just lenders; theyre enablers of dreams licensed by the Financial Consumer Agency of Canada (FCAC) and recognized by the Canadian Consumer Finance Association (CCFA).

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

#EmaptaExperience