Employer Active
Job Description:
Designs Conversation Scripts Bot Responses and user journey to create consumer facing Chatbots with personality character and human user interactions.
Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas.
Creative thinking of user s conversational journey with a bot.
Thinking of different ways in which a user can speak with a Human or Bot agent.
Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
Develops mockups flows redlining and other creative prototyping related items.
Operates with a customer first mindset and designs client centric experiences endtoend to solve inquiries via multiple channels & touchpoints
Full Time