Chat process Mail Process WFH

Overview

Key Responsibilities

• Engage with customers via chat to resolve inquiries and issues promptly and professionally
• Respond to customer emails in a timely manner with accurate information and solutions
• Utilize predefined responses and templates for consistent communication
• Identify and escalate priority issues to the appropriate channels
• Ensure customer satisfaction through effective communication and problemsolving
• Adhere to company policies and procedures for chat and email interactions
• Meet or exceed productivity and quality standards for chat and email support
• Collaborate with team members to share best practices and contribute to a positive work environment
• Maintain accurate records of customer interactions and transactions
• Stay updated on product knowledge and new features to provide relevant information to customers
• Assist in other customer service tasks as needed
• Adapt to new tools and technologies to improve efficiency
• Participate in training and development programs as required
• Adhere to work schedule and WFH guidelines

Required Qualifications

• High school diploma or equivalent
• Prior experience in a customer service role
• Excellent written communication skills
• Ability to multitask and prioritize workload effectively
• Strong problemsolving abilities
• Proficiency in computer applications and webbased tools
• Ability to work independently and as part of a team
• Adaptability to changing business needs and technology
• Attention to detail and accuracy in handling customer information
• Empathy and patience in dealing with customer inquiries
• Ability to maintain confidentiality and professionalism
• Strong work ethic and selfmotivation in a remote work environment
• Willingness to learn and apply new skills
• Flexible schedule to accommodate business needs
• Knowledge of CRM systems is a plus

communication,multitasking,customer service,computer literacy