Call Center Supervis....
Call Center Supervisor
Posted on :
27-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
27-02-2024
Job Description
Req ID : 2566898
Call Center Supervisor
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Call Center Supervisor for one of our clients a company offering comprehensive cost management claims processing and medical assistance services.
What is in it for you:
Annual salary from $61000 to $69000 based on your experience.
Performancebased bonus tied to company performance and profitability paid out in late fall.
Permanent fulltime position: 40 hours per week; possibility of oncall work and additional shifts may be required.
Hybrid position requiring a minimum of 2 days inoffice presence.
Schedule from 9 am to 5 pm with some flexibility for evenings and Saturdays.
Generous vacation: 3 weeks of vacation per year.
Personal time: 24 hours in the first year 36 hours in the second year and 48 hours thereafter.
Comprehensive benefits package (available after 90 days of employment): including dental and medical insurance as well as additional benefits such as massage sessions chiropractic care and more.
Retirement savings plan: Registered Retirement Savings Plan with the opportunity to contribute up to 4% of your salary matched by the company.
Responsibilities:
Development Support and Performance Management of Team Members (60%)
Develop coach and support employees in their skill development and performance by setting clear expectations.
Monitor employee key performance indicators (KPIs) to ensure productivity progression and to provide feedback to employees on a continuous basis.
Recognize high performing employees and take action to improve results for underperforming employees.
Set service targets ensure they are properly communicated to employees and provide employees with the necessary tools to reach these goals.
Provide a positive and stimulating working environment for the employees through communication and engagement.
Intraday Management and Departmental Results (30%)
Work with the Leadership team to understand evolving business requirements and support implementation of strategic decisions necessary to achieve results.
Monitor work output and quality results on a consistent basis and take remedial action when appropriate.
Collaborate with other departments in order to improve processes and resolve issues (Employee Development Talent acquisition Onboardingetc.).
Provide feedback to management on trends and steps taken/to be taken.
Ensure team responds to customer inquiries promptly to ensure a positive experience.
Continuous Improvement & Organizational Success (10%)
Promote and communicate the corporate strategy and vision as it relates to the Assistance Services team.
Participate in strategic initiatives in support of organizational goals.
Identify opportunities for improvement in all aspects of the department.
Propose solutions and help to implement them.
What you will need to succeed:
Previous Call Center leadership experience required.
University degree or college diploma preferred.
Good understanding of travel insurance insurance terminology and case management is an asset.
Proficiency in Microsoft Office suite.
Excellent organizational skills with a strong attention to detail and good problemsolving analytic skills.
Excellent verbal and written communicator; Bilingual in English and French.
Ability to multitask and manage competing priorities.
Structured approach to coaching.
Work and lead in a team environment.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
Employment Type
Full Time
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