Call Center Represen....
Call Center Representative
Posted on :
10-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2519843
Call Center Representative
Are you looking for a stimulating and dynamic job Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for a Call Center Representative for one of our clients.
What is in it for you:
Hourly salary of $19.15.
6month contract.
FullTime 37.5 hours per week.
Weekday schedule: rotational shifts from 8 am to 8 pm.
Hybrid work model except for the 2 weeks of training which will be onsite.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Provide firstinclass service to our customers/brokers by supporting billing telephone inquiries in a professional timely and courteous manner.
Investigate and resolve discrepancies in collaboration with our brokers and underwriters on billingrelated matters.
Act as Company Ambassadors by assisting inbound insurance/claims inquiries from customers ensuring accurate and efficient triage to the appropriate team for further assistance.
Communicate clearly effectively and empathetically to customers through telephony and electronic means (email) resolving issues and describing various programs/services available to our customers.
Interpret and identify customer needs responding appropriately and professionally.
Systematically obtain relevant information to provide seamless interactions with our customers when supporting their inquiries.
Take ownership of customer relations through service and commitment to follow through.
Handle a minimum of 70 calls per day; high achievers will handle 100 calls per day.
What you will need to succeed:
Experience in customer service.
Experience in call center environment.
12 years of experience in a contact center environment.
Ability to multitask in a fastpaced space.
Quick to adapt to an evolving surrounding.
Professional telephone/email talent and etiquette.
Proficiency in word processing.
Proficiency in Excel.
Proficiency in various webbased programs.
Proficiency in Windows applications.
Clear and concise supportive communication and interpersonal skills.
Evaluate and address customer issues with strong problemsolving abilities.
Excellent telephone manner and communication skills.
Bilingual French knowledge is an asset.
Attendance and punctuality are imperative.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# AVICJP
Employment Type
Full Time
Key Skills
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