Call Center Representative

MDL Communications Inc a leader in the Technology Information and Internet industry is currently seeking a Call Center Representative to join our dynamic team of professionals. With a commitment to Product Optimization we pride ourselves on providing products that are easy to use reliable longlasting and superior in operation ensuring our customers operational happiness. As part of our team you will embody our core values of Accessibility Accountability Boldness Commitment Curiosity Respect Sustainability Teamwork and Trust. This role requires a dedicated individual who can effectively communicate with customers address their needs and contribute to our ongoing pursuit of excellence. If you are passionate about making a real impact and fostering positive customer experiences we invite you to apply and become a vital part of our companys success.

Tasks

• Handle inbound and outbound customer calls in a professional and courteous manner
• Provide accurate information and assistance to customers regarding products and services
• Resolve customer issues and complaints in a timely and efficient manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction and achieve performance goals

Requirements

• Excellent communication skills both verbal and written
• Previous experience in customer service or call center environment preferred
• Ability to handle high volume of calls while maintaining professionalism and composure
• Strong problemsolving skills and ability to think quickly on your feet
• Ability to work well in a team setting and collaborate effectively with colleagues

Benefits

• Company pension plan
• Employee discounts
• Flexible working hours
• Home Office
• Remote work

Join our team at MDL Communications Inc as a Call Center Representative and be part of delivering operational happiness to our customers. Apply now!