Call Center Executive - 29152

Overview:

Key Responsibilities:

• Handle incoming and outgoing calls professionally and efficiently
• Listen and respond to customer inquiries and concerns
• Provide accurate information about products and services
• Assist customers in resolving issues and escalating where necessary
• Meet and exceed customer service expectations and standards
• Maintain customer records by updating account information
• Conduct followup calls to customers when necessary
• Adhere to call center performance metrics and KPIs
• Collaborate with team members to achieve collective goals
• Use CRM software to manage customer interactions

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service or call center role
• Excellent verbal and written communication skills
• Strong problemsolving abilities and attention to detail
• Ability to multitask and work in a fastpaced environment
• Good organizational and time management skills
• Proven ability to work effectively in a team
• Proficiency in using CRM software and basic computer skills
• Ability to remain calm and professional under pressure
• Understanding of call center performance metrics and KPIs

problem-solving,crm software,computer skills,customer,outbound calls,inbound calls,teamwork,communication,communication skills,customer service