Call Center Customer Service Representative Remote

Overview:

Key Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers needs clarify information and provide solutions
• Build sustainable customer relationships through open and interactive communication
• Handle customer complaints provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions transactions comments and complaints
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Ensure customer satisfaction and provide professional customer support
• Resolve customer complaints via phone email mail or social media
• Provide accurate valid and complete information by using the right methods/tools
• Maintain a positive empathetic and professional attitude toward customers
• Keep customer satisfaction at the core of every decision and behavior
• Work effectively within a team to ensure highquality service delivery
• Meet personal/team qualitative and quantitative targets
• Handle customer escalations and act as a point of contact for complex issues

Required Qualifications:

• Prior experience in a customer service or call center role
• Excellent verbal and written communication skills
• Ability to effectively multitask and prioritize
• Strong problemsolving abilities
• Proficiency in using relevant computer applications
• Ability to work remotely and adapt to different technologies
• High school diploma or equivalent; college degree is a plus
• Proven track record of meeting or exceeding customer service metrics
• Ability to remain calm and professional in stressful situations
• Strong active listening skills
• Willingness to work flexible hours including weekends and holidays
• Understanding of customer satisfaction principles and practices
• Ability to manage time effectively
• Experience in resolving customer complaints and handling difficult situations
• Commitment to continuous learning and improvement

multitasking,customer service,communication,adaptability