Business Support Administrator

Job description

Business Support / Administrator (Full Time)

Hatched Talent Solutions is the Talent Partner for MJP Electrical Services Ltd. The team we are building a unique electrical company known for responsive communication, high workmanship standards, and reliable service. With ambitious growth plans, we aim to establish ourselves as the go-to electricians in the Bristol, Bath, Gloucester and South Wales region while maintaining our reputation for excellence.

Your part in our vision

You'll be an integral part of the business. Without you and your skills, it's impossible to run the company successfully. As the Business Support / Administrator, you're speaking to customers and shaping their perceptions of the business. With your friendliness, proactivity and efficiency we can make sure that MJP is the go-to electrical company in the region.

Responsibilities include

Communicating with customers

• Answering incoming telephone calls in a timely, polite manner
• Advising customers of our range of services that best match their needs
• Making outbound calls to customers for feedback at the end of a project
• Promptly responding to enquiries received by email and through Check-a-trade
• Keep the customer informed about the status of their job

Scheduling jobs

• Accurately logging all new enquiries and service requests in the company systems
• Scheduling new jobs immediately in a suitable time slot for the engineers
• Preparing and managing the weekly engineering schedule
• Building a good rapport with the engineers in the field.

Business Administration

• KPI - Data entry
• File organisation
• Form filling

Professionalism

• Working closely with the engineers and the office team.
• Have a strong understanding of the services we offer and a good general knowledge
• Speaking to customers in a friendly and informative way
• Reporting to the Operations Manager, Sales Manager and Directors
• Escalate feedback from any unsatisfied customers to the Operations Manager
• Attending regular performance meetings

Experience and Qualifications Required:

• 5 years of Administration and Customer Service experience (required)
• Experience working in a fast-paced environment
• Office Management / Lead (Ideal)
• Scheduling experience in a similar role
• Expert using Microsoft Office applications such as Word and Excel
• Fluent in English

Personal Attributes:

• Self-motivator used to working independently and managing your day to day work
• Systematic approach to daily tasks
• Highly organised
• Using own initiative
• Continuous improvement mindset
• Passionate about customer care
• Resilient and able to work under pressure
• Friendly and outgoing
• Ability to approach work with a positive attitude
• Excellent verbal and written communication skills
• The ability to become an expert in our in-house computer system and the services we offer
• Full UK driving licence

What We can Offer in Return:

• Opportunities to develop your career and branch out into other areas of the business that interest you
• Team fun days and evenings out
• Pension scheme

Job Types: Full-time, Permanent

From 26,000.00 per year

20 days' holiday plus bank holidays pro rota

Office Hours: Monday - Friday 8am-5pm (will move to Hybrid)

Benefits:

• Pension scheme
• Gym membership
• Private medical insurance