Business Process Analyst

Business Process Improvement Analyst

Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and of a great company that will help you advance in your career? This is the job for you! We are currently looking for an Business Analyst for one of our clients in the insurance industry.

What is in it for you:

Our client is in the TOP 100 Employers in Canada

Salary between 31$/h

Contract for 12 months

Dynamic and professional environment

Schedule from 9:00 AM to 5:00 PM, REMOTE

A day in the life of an Business Process Improvement Analyst:

• Provide process review and support on small to medium sized initiatives, providing expertise in process redesign and assisting with the management of supporting procedures.
  
• Document clearly and communicate new processes by working directly with Learning, business partner leaders, and subject matter experts in various internal Manulife departments.
  
• Identify, assess, and escalate risks and impacts to business partner leaders.
  
• Collaborate and work effectively with business teams to evaluate existing processes, research and recommend streamlining or re-engineering opportunities that would optimize their efficiencies both within the team and with other business units.
  
• Administer and maintain process and procedural documentation on a knowledge management system ensuring standardization and alignment with the organizations knowledge management standards and strategy.
  
• Manage intake tool for documentation (triage of incoming requests, providing timely responses)
  
• Create and maintain procedure documentation in knowledge database in an efficient way to reduce duplication and effort.
  
• Assess broad implications of changes on the business unit.
  
• Enable business partners teams to respond to workflow/process issues on a more proactive basis.
  

Ensure that business partners teams have consistent, well documented processes across each system/location, thereby reducing training times, number of errors and client impact.

What you will need to succeed:

• Knowledge and understanding of process design, workflow analysis, and project documentation.
  
• Excellent analytical, problem definition and problem-solving skills.
  
• Strong time management skills: self-motivated (the ability to accomplish large amounts of work with minimal supervision).
  
• Excellent verbal and written communication, presentation, documentation and facilitation skills, ability to document processes/concepts in an organized, understandable and clear format.
  
• Strong organizational skills (the ability to prioritize and coordinate multiple tasks and activities with varying deadlines).
  
• Excellent attention to detail with a customer service approach.
  
• Influencing skills for decisions and solutions with management and trainers where required
  
• An understanding of project management methodology.
  
• Familiar with Adult Education Learning principles.
  

Why Recruit Action?

Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only qualified candidates who match hiring criteria will be contacted.