Business Development Manager

We are looking for Business Development Managers for the Public and Private Sector of varying levels within the software sales space who are looking for their next challenge in a globally expanding business which specialised in customer experience and utilises generative AI to provide a seamless customer journey.

Key Responsibilities:

Account planning

• Achieve revenue & margin targets from new customers on a monthly quarterly and annual basis.
• Create and maintain documented account development plans.
• Work with marketing or other internal departments to proactively identify and target customers.
• Build sales approaches for specific customer accounts.
• Develop and maintain an adequate pipeline of opportunities.
• Provide accurate forecasting of opportunities by effectively progressing sales opportunities.
• Keep internal systems and contacts up to date with progress.

Customer relationships & satisfaction

• Regularly meet and build effective relationships with existing and potential customers.
• Drive the promotion and sale of additional services to or through the customer.
• Maintain a detailed knowledge of customer objectives and key personnel.
• Set customer expectations during sales delivery and throughout the contract.
• Coordinate internal teams to deliver to customer expectations.
• Escalate on behalf of the customer as required.

Bid/tender management

• Work closely with presales delivery support and any bidrelated teams to effectively create sell and deliver new business wins.
• Motivate and coordinate any virtual bid team to deliver a quality bid/tender ahead of deadlines.
• Qualify prospective customer accounts fully in order to ensure all likely customer questions/interests are addressed constructively during the sales process.
• Take overall responsibility for delivering any assigned opportunities whether directly managed or through a bid team.

Product and sales expert

• Maintain a broad understanding of key products and technology relevant to our services.
• Maintain a good understanding of industry developments.
• Illustrate business advantage of our products and services to customers and other sales colleagues.
• Contribute thought and expertise to brand/marketing activities as required.
• Mentor and advise other sales colleagues in order to assist their development/closing of opportunities.

Candidate profile

• Bachelors degree.
• Good experience of closing major accounts at least 5 years.
• Demonstratable experience of meeting or exceeding sales targets.
• SaaS/CCaaS Experience.
• Proven ability to complete high priority sales deals from point of contact to completion.
• Good communication including presentation skills and being able to adapt style to suit the audience.

Salary: up to 250k uncapped.

Note: after submitting your application your CV will be reviewed and forwarded to our client. If selected for an interview we will get in touch with you asap.