Business Analyst 7197-0412

HM Note: This hybrid role is three (3) days in office

Responsibilities

and nbsp;Lead and conduct business analysis at varying levels of detail with relevant stakeholders (e.g. public health units Public Health Ontario the ministry) appropriate to the project and phases of project aligning with OPS Unified Project Management Methodology Enterprise Architecture and Gating Process and Agile Systems/OPS Standard Systems Development Methodologies

Provide a comprehensive range of I and amp;IT business analysis lead services for diverse business and technology needs including development and maintenance of business relationships and providing ongoing I and amp;IT advice for improvements to/options for business development

Prepare and advise on business analysis policies processes best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

Conduct ongoing business analysis activities and analysis within all phases of the project life cycle including initial technical requirements detailed plan of business analysis activity business modeling analysis of business transformation new business development and acquired solutions continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement

Analyse defects and work with relevant parties in resolving of these defects

Support any data migration and related activities as needed from legacy system to new provincial system

Apply reengineering concepts to promote business improvements through alternative cost effective service delivery approaches

Provide impact analysis and requirement/specification creation for the Immunization Repository Optimization (IRO) Program Wave 1 and amp; 2 Planning

Lead subject matter experts and stakeholder working groups conduct business analysis to assess clients current business problems defects improvements and minor enhancements

Document the business requirements in such a way that technology solutions can be determined

Liaise with the development and Quality Assurance teams inclusive of thirdparty vendor and ministry teams

Present complex information equally well to technical and nontechnical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase

Promote the appropriate application of I and amp;IT to business problems and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions

Develop and maintain business processes and user documentation for the IRO Program Wave 1 and amp; 2 Planning including support for infectious disease public health activities infectious disease case contact and outbreak investigation and management immunization administration and vaccine distribution and delivery (inventory)

Develop training materials / support the development of training materials as well as deliver / support the delivery of training relevant to the areas of accountability of the IRO Program Wave 1 and amp; 2 Planning

Prepare and respond to queries from executives relevant to the assigned areas of accountability of the provincial solution and nbsp;

Conduct gap analysis of vendor release upgrades to identify changes needed for public health business processes and best practices including configuration reports and integration components

Develop strategies prepare business cases and costbenefit analysis and conduct feasibility studies for business I and amp;IT initiatives

Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and nonfunctional requirements definitions for assigned projects

Monitor progress resolve problems and report regularly to I and amp;IT management and clients decision makers

Develop performance measures for business analysis evaluation and conduct followup.

Skills

Experience and Skill Set Requirements

IT Knowledge and Experience 30 points and nbsp;

10 years of experience in the following:

Demonstrated awareness of emerging IT trends and technologies and nbsp;

Highly proficient using MS Office products

Experience in the following is an asset:

Knowledge of Salesforce (admin level preferred)

Experience using Salesforce or similar CRM Products to develop solutions

Hands on experience implementing Safesforce functionality

Hands on experience configuring Salesforce or similar CRM Product including workflows validation rules and security controls

Knowledge and experience with implementing cloud based technologies/solutions and nbsp;

Knowledge and experience with the following Amazon Web Services (AWS) technologies Amazon Connect Amazon Pinpoint Amazon DynamoDB Amazon Kenisis Datastreams Amazon S3 Amazon Polly AWS Lamda and Amazon Cloudwatch

Knowledge of Contact Center Technology such as Call Routing Interactive Voice Response Workforce Management etc.

Business Analysis Skills 50 points

10 years of experience in the following:

Leading and conducting business analysis at varying levels of detail in order to assess clients business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined

Creating procedures and processes to deploy changes in production environment to avoid or minimize impact to business operations

Authenticating changes suggested by development provide analysis and suggestion to avoid impact to business operations and nbsp;

Substantiating analysis to business group to fix data issues and provide queries and scripts that help in debugging data issues and nbsp;

Regularly reviewing production logs providing analysis and amp; suggestions to implement in a proactive manner and nbsp; and nbsp;

Providing a comprehensive range of I and amp;IT business analysis lead services for diverse business and technology needs including development and maintenance of business relationships and providing ongoing I and amp;IT advice for improvements to/options for business development

Preparing and advising on business analysis policies processes best practices and standards to promote a comprehensive and consistent business analysis practice within the organization

Conduct ongoing business analysis activities and analysis within all phases of the project life cycle including initial technical requirements detailed plan of business analysis activity business modeling analysis of business transformation new business development and acquired solutions continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement

Leading subject matter experts and stakeholder working groups conduct business analysis to assess clients current business problems defects improvements and minor enhancements

Documenting the business requirements in such a way that technology solutions can be determined

Promoting the appropriate application of I and amp;IT to business problems and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions

Updating business processes and user documentation for changes related to supported solution

Applying reengineering concepts to promote business improvements through alternative cost effective service delivery approaches

Developing strategies preparing business cases and cost benefit analysis and conducting feasibility studies for business I and amp;IT initiatives

Providing impact analysis and and nbsp;requirement/specification creation for supported solutions due to solution upgrades or any new requirements

Conducting business modeling use case modeling conceptual and logical data modeling process and data flow modeling use case surveys business rules definition and nonfunctional requirements definitions for assigned projects

Conducting gap analysis of vendor release upgrades to identify changes needed for business processes and best practice and for solutions including configuration reports and integration components

Monitoring progress resolving problems and reporting regularly to I and amp;IT management and clients decision makers

Developing performance measures for business analysis evaluation and conducting followup

Experience with dispensed drug data and/or immunization data.

Public Sector/Healthcare Experience 5 points

5 years of experience working with federal/provincial/broader public sector healthcare providers

Knowledge of Public Sector Enterprise Architecture artifacts (or similar) processes and practices and nbsp;

Ability to produce technical documentation that comply with industry standard practices

Indepth knowledge of industry standard such as Project Management Institute (PMI) and nbsp;

Knowledge of Public Sector S I and amp;IT project management methodologies and nbsp;

Knowledge and experience with Public Sector Health related projects and nbsp;

Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset

Experience adopting and adhering to Public Sector Unified I and amp;IT Project Methodology Public Sector Architecture and Gating process and Public Sector Standard Systems Development Methodologies and nbsp;

Experience with large complex IT Healthrelated projects.

General Skills 15 points

Strong leadership and people management skills and experience

Exceptional analytical problem solving and decisionmaking skills

Demonstrated strong interpersonal verbal and written communication and presentation skills

Proven troubleshooting and critical thinking experience

Demonstrated ability to apply strong listening skills to facilitate issue resolution

Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships

Strong interpersonal facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome

Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively

A motivated flexible detailoriented and creative team player with perseverance excellent organization and multitasking abilities and a proven track record for meeting strict deadlines.

Must Haves:

1. 10 years of experience in the following:
2. Leading and conducting business analysis at varying levels of detail in order to assess clients business problems/opportunities and documenting the business requirements in such a way that technology solutions can be determined and nbsp;
3. Leading subject matter experts and stakeholder working groups conduct business analysis to assess clients current business problems defects improvements and minor enhancements
4. Documenting the business requirements in such a way that technology solutions can be determined
5. Conduct ongoing business analysis activities and analysis within all phases of the project life cycle including initial technical requirements detailed plan of business analysis activity business modeling analysis of business transformation new business development and acquired solutions continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement