Bilingual Customer S....
Bilingual Customer Service Representative
Posted on :
29-12-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2424278
Start date: February 12 2024
Bilingual Customer Service Representative
Are you looking for a stimulating and dynamic job in the surrounding area of Halifax Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career This is the job for you! We are currently looking for (35) Bilingual Customer Service Representatives for one of our clients in the insurance industry.
What is in it for you:
Hourly salary of $25.04
6month contract.
Fulltime (37.50 hours per week).
Hybrid work 3 days of remote work and 2 days in the office (on Tuesdays and Wednesdays).
Training period: 4 to 6 weeks.
Weekday training schedule: 9:00 a.m. to 5:00 p.m.
Posttraining weekday schedule: Rotational shifts 8:00 a.m. to 8:00 p.m.
No weekend shifts.
3 weeks advance notice for assigned work shifts.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Responsibilities:
Handling of inquiries by phone from our customers and financial advisors regarding accounts products and procedures.
Providing an outstanding customer experience accurately and professionally.
Provide comprehensive information to callers resolving most queries on the first call by researching information on resource systems.
Meeting productivity and quality objectives established by the department as well as Customer Experience Call Audits.
What you will need to succeed:
Bilingual in English and French (spoken and written).
Clear articulation abilities.
6 months of call center experience.
Experience in customer service.
Demonstrated empathy and patience with customers.
Experience in the financial services or personal insurance sector is an asset.
Proficient in understanding questions and/or requesting additional information or clarification for better comprehension.
Strong aptitude for questioning and innovation.
Ability to effectively multitask.
Quick learner with the capability to apply new knowledge.
Proficient in working in a highly structured environment.
Desire to make a difference in a customer s experience.
Desire to learn and grow in a dynamic global company.
Ability to work in a fastpaced environment.
Ability to accept regular feedback and implement suggested improvements.
Strong multitasking skills.
Exceptional attention to detail.
Why Recruit Action
Recruit Action (agency permit: AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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