Bellman

Key Responsibilities:

Greet guests upon arrival at the ship assist with luggage handling and escort them to their accommodations with a warm and friendly demeanor.

Provide information and assistance to guests regarding ship amenities onboard activities dining options and port excursions and respond to inquiries and requests in a knowledgeable and professional manner.

Assist guests with embarkation and disembarkation procedures including luggage dropoff and pickup transportation arrangements and directions to port facilities.

Maintain cleanliness and organization in luggage storage areas gangways and passenger terminals and ensure that luggage handling procedures comply with safety and security regulations.

Coordinate with other onboard departments including guest services housekeeping and facilities management to address guest requests maintenance issues and special arrangements.

Assist with special events functions and VIP services such as private receptions group activities and onboard celebrations as directed by management.

Provide support and assistance to other departments as needed during peak periods emergencies or special projects demonstrating flexibility and teamwork to ensure guest satisfaction.

Uphold company standards for professionalism courtesy and guest service and represent the company with integrity and professionalism at all times.

Qualifications:

High school diploma or equivalent; additional education or training in hospitality or customer service is a plus.

Previous experience in hospitality customer service or a related field with experience in guest services luggage handling or bell services preferred.

Excellent communication and interpersonal skills with the ability to interact effectively with guests crew members and other stakeholders.

Positive attitude outgoing personality and a genuine desire to provide exceptional service and create memorable experiences for guests.

Strong organizational skills and attention to detail with the ability to prioritize tasks manage multiple requests and remain calm under pressure.

Physical stamina and the ability to lift and carry heavy luggage stand for extended periods and work in a fastpaced dynamic environment.

Proficiency in English; additional language skills are a plus particularly languages commonly spoken by our international guests.

Remote Work :

No