Azure Support Engineer

Responsibilities:
Azure Expertise:
Demonstrating indepth knowledge of Azure services including VMs App Services Networking Storage and AAD.
Troubleshooting and resolving complex Azurespecific incidents within defined SLAs leveraging your deep understanding of the platform.
Ticket Incident Management:
Owning incident ownership from initial response time to resolution leveraging internal Costco ticketing systems.
Good communication with stakeholders.
Collaborating with crossfunctional teams of developers and security to ensure smooth issue resolution.
Escalating critical incidents effectively and following established escalation procedures.
Ongoing Maintenance:
Executing tasks and tickets including maintenance patching updates and configuration management to maintain platform stability.
Automating routine tasks using Azure Automation and PowerShell scripting for enhanced efficiency.
Maintaining our Knowledge Base for comprehensive documentation for future reference.
Security & Compliance:
Adhering to strict Azure security best practices and enforce defined security policies and procedures.
Partnering with security teams to identify and mitigate vulnerabilities ensuring continuous improvement of our security posture.
Staying informed of evolving Azure security features and industry compliance regulations.
Knowledge Sharing & Continuous Improvement:
Actively contributing to our internal Knowledge Base documenting solutions and lessons learned from incidents and ongoing tasks.
Sharing expertise through internal knowledgesharing sessions and collaborating with the team to identify and implement ongoing improvements.
Proactively suggesting new tools and methodologies that enhance our operations and user experience.

Qualifications:
Bachelors degree in Computer Science Information Technology or related field (or equivalent experience accumulated over time)
3 years of experience in cloud operations specifically with Azure cloud technologies
Proven ability to troubleshoot and resolve complex Azurerelated issues
Strong understanding of Cloud friendly OS systems administration and scripting languages
Experience with monitoring tools like Azure Monitor and Log Analytics
Excellent communication and collaboration skills
Experience with Infrastructure as Code (IaC) tools such as Terraform

Additionally we consider the following as valuable assets:
Familiarity with DevOps methodologies and tools like Azure DevOps
Experience with Azure Cost Management and optimization strategies
Security certifications (e.g. AZ500)
Cloud automation experience