Axis BPO Process Inbound Outbound Sales AV Desk- Insurance Profile

Overview:

Key Responsibilities:

• Handle inbound and outbound sales calls to promote insurance products and services.
• Address customer inquiries and provide information about insurance policies and coverage options.
• Assess customers insurance needs and recommend suitable products or solutions.
• Meet or exceed sales targets and KPIs to contribute to the businesss revenue goals.
• Ensure accurate and timely documentation of sales and customer interactions in the CRM system.
• Collaborate with the AV Desk team to handle insurancerelated transactions and provide support as needed.
• Follow up with prospective customers to secure sales and maintain customer relationships.
• Adhere to compliance and regulatory standards in the insurance industry.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Contribute to team meetings and share insights and best practices for improved sales performance.

Required Qualifications:

• Prior experience in inbound or outbound sales preferably in the insurance industry.
• Demonstrated success in meeting sales targets and delivering excellent customer service.
• Strong understanding of insurance products policies and industry regulations.
• Excellent verbal and written communication skills.
• Ability to effectively negotiate and handle objections from customers.
• Proficiency in using CRM systems and other salesrelated software.
• Proactive and selfmotivated with the ability to work independently and as part of a team.
• High school diploma or equivalent; a degree in business or related field is a plus.
• Willingness to work flexible hours as required by the business needs.
• Strong attention to detail and organizational skills.

customer service,communication,negotiation