AV Technician
Posted on :
21-03-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 1986976
About Us
ProfessionLX specializes in professional services where we engage our employees to empower them to excel for our customers. Engage. Empower. Excel. Those aren t just words at ProfessionLX. It s a promise. A promise to our employees that we will engage and empower you by involving you in our company s success. Bring your talents, your ideas, and your experience to exceed our customers expectations.
About the Role
We are currently seeking AV Technician candidates to join our team in support of the US Navy at Norfolk Naval Base, Virginia. Our candidates will provide Information Systems, VTC, and Audio/Visual systems support necessary for required communications with higher leadership and with the operating forces. This is an onsite position. Successful candidates will have IAT Level II qualifications, an active Secret clearance, and 3 years experience installing and maintaining VTC hardware, establishing and monitoring VTC sessions, correcting minor audio and video issues during VTC sessions, and ecommending solutions for persistent VTC issues.
What you will do:
- Maintain the master VTC schedule for 13+ Video Teleconference centers and serves as the primary coordinator for VTC operations
- Initiate and establish connectivity, perform system checkout ensuring both audio and visual performance meets quality standards prior to conference start time.
- Provide technical support in connection with VTC operations, applications, training, and administration.
- Maintain equipment accountability, conduct scheduled inventories and issue audio/video equipment.
- Maintain stock of replacement parts and record equipment checked out
- Perform minor maintenance
- Interact with senior leadership on a senior military staff in a timely and professional manner in support of critical military operational communications.
- Provide computer administrative support including helpdesk support and computer system trouble-shooting.
- Manage the Telecommunications Service Request (TSR) process
- Utilize SharePoint workflows to track and report resolutions to customer audio, visual, and telecommunications issues.
- Assist customers with the effective use of Microsoft Office products, US Navy Flank Speed capabilities, and Navy and Marine Corps Intranet (NMCI)
Requirements
Required Skills, Education, & Experience
- 3 years relevant experience
- IAT Level II qualification
- Active Secret clearance
- US Citizen
Benefits
Benefits
ProfessionLX offers great opportunities for personal and professional development in an international company, with a focus on supporting our customers to excel in their strategic goals. The role comes with a competitive daily rate salary package, paid vacation, and professional development. You will be a part of a dedicated group of colleagues who value teamwork and collaboration whose focus is to empower our customers.
1 year of related experience Excellent customer service High school diploma or equivalent National Agency Check
Employment Type
Full Time
Key Skills
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