Must be ONSITE in Boston MA (MTR)

Wayfair Professionals North American Business to Business Sales (B2B) team is seeking a collaborative analyticaloriented Associate to help drive Wayfair Professionals B2B agenda. The role will be a part of the B2B Sales Enablement / Revenue Operations team that will help craft and execute B2B strategy across North America. While our site and app experience allow for seamless selfservice our highervalue customers benefit from sales support. Sales teams establish relationships with purchasing decisionmakers educate customers about Wayfairs assortment services and capabilities and proactively reach out to intercept emerging needs to help them complete their orders and projects.

We seek a motivated Associate who will partner with Sales teams and internal enablement team members to optimize the sales process to consistently exceed sales targets and customer experience. This includes proactively partnering with Sales and analytics teams to monitor performance create action plans to improve performance and execute medium/longterm program and channellevel project initiatives that improve customer and seller/agent experience and optimize workflows.

What Youll Do:

• Understand qualitative and quantitative trends in the business through active voice of seller engagement strong knowledge of short/longterm KPI trends
• Provide shortterm operational support to improve performance:
  • Scope data requests for analytics teams to execute and interpret results to understand business trends (validating qualitative feedback)
  • Create shortterm action plans to address underperformance and/or accelerate positive trends with clear asks milestones and deliverables
  • Align and alert partner teams to execute
  • Communicate progress and resolutions to partner teams and sales team members
• Scope and execute medium/longterm projects and initiatives
  • Assist in scoping project initiatives ensuring project management operational excellence through clear deliverables resource needs timelines and crossfunctional involvement
  • Drive execution to project deliverables including hitting stage gate milestones preparing / delivering updates to L4 Sales / crossfunctional teammates incorporating feedback
• Coordinate crossfunctional teams and resources assessing and acting on tradeoffs across the business (e.g. across sales programs tech resources)

What Youll Need

• 02 years of experience in sales enablement project / program management strategy & operations consulting or similar roles supporting Sales Customer Service or Marketing teams
• Ability to understand and empathize with diverse stakeholders across functions and tailor messaging / communication appropriately to ensure resonance; ability to create consistent messaging about complex projects flexing to audience needs but creating cohesion on the objective and guiding principles
• Ability to break down complex ambiguous problems into logical objectives translating sales needs into discrete actionable steps for partner teams to execute
• Passion for working collaboratively across functions to drive operational improvements and projects
• Ability to manage processes efficiently by scoping logical steps from ideation to project completion
• Ability to synthesize insights from data analysis and understanding trends

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals including individuals with disabilities. As part of this commitment Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process please let us know by completing our .

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About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.

No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.

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