Assistant Manager - Client Service

The primary purpose of this role is to play an integral and vital part in the smooth running of the Client Administration enabling the Malta team to provide an efficient professional service to the clients and entities under management.

Tasks

• Coordinate new client onboarding arrange and participate in client meetings and provide client service management.
• Provide support to team members and foster company values.
• Provide direct assistance and reporting to Client Manager and Head of Office.
• Perform all aspects of corporate and/or trust administration including the incorporation and dissolution/liquidation of companies and other structures.
• Liaise with clients (both internal and/or external) professional advisors and other third parties and intermediaries.
• Demonstrate an understanding of financial transactions and prepare documentsin relation to both routine and complex transactions including minutes and resolutions.
• Record all time spent accurately to facilitate invoicing and internal reporting.
• Maintain an ongoing relationship with the client to ensure clear commmunciations with an a successful rendering of administration services to the client.
• Providing technical support coaching and mentoring to nonsenior team members.
• Act as the nominated representative of the company in relation to company secretary appointments for client entities.
• Assist with complaints resolution and escalating client queries or issues.
• Contribute to the achievement of the teams KPIs.
• Conduct Client reviews and action remediation as necessary; Recognize and contribute to the mitigation of risks.
• Act as an authorized signatory and officer on client entities and inhouse entities.
• Participate in adhoc projects when required.
• Responsibility for implementing and maintaining AML/KYC and Risk controls relevant to the position.

Requirements

• Bachelors Degree in Business Adminstration Law or related
• Minimum 5 years of experience working in the administration of trust and client administration
• Knowledge and experience of working under Malta and/or international company law specifically as to holding and finance vehicles financing corporate transactions incorporation and liquidation would be an advantage.
• Great communication skills in English both written and spoken