AR Representative

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is to one of Our clients who offer biotechnology product development services. The Company focuses on providing laboratory equipment, chemicals, supplies and services used in healthcare, scientific research, safety, and education.

Job Title: AR Representative

Duration: 6 Months

Work Location: Pittsburgh PA 15275

Job Type: Contract

Work Type: Onsite

Job Description:

• The Accounts Receivable Representative II supports the Collections team with daily administrative duties such as credit card processing, review and resubmission of invoices into customer portals and other tasks instrumental in helping the team to achieve their collection goals.

• They may also be asked to contact customers in order obtain payment status of open invoices. They manage all aspects of the customer interaction from invoicing to cash collection and are the primary contact for problem resolution for the customers in their portfolio.

Key Responsibilities:

• Support collectors in day to day duties such as credit card processing, invoice entry/review in customer portals and obtaining information such as invoices, packing slips and proof of deliveries.

• Communicate professionally, both written and verbal

• Effectively manage a high volume of email communication and phone contact

• Have strong working knowledge of customer billing platforms and internal systems that allow problem identification and solution

• Proficiency in key Excel functions that will drive collection efficiencies with our customers

• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

• Use business acumen to proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

• Drive accountability by escalating delinquency issues within the customer and organizations

• Ability to react to and effectively manage changes in priorities based on business need

• Formulate a course of action to consistently accomplish or outperform established goals

• Recognize and escalate changes in customer behavior that indicates increased risk of delinquency or default

• Ability to work with minimal supervision; following guidelines and company policy

• Support development and implementation of on-boarding content for new team members

• Use Practical Process Improvement techniques to identify and solution problem root cause

• Mentor and support other team members

TekWissen Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity