AR Caller

Overview:

Key Responsibilities:

• Initiate collections on overdue accounts through appropriate channels
• Review and verify invoicing discrepancies and resolve clients billing issues
• Provide customer service regarding collection issues process customer refunds and review account adjustments
• Maintain accounts receivable customer files and records
• Communicate with customers via phone email or mail to facilitate payment resolution
• Monitor and maintain the accounts receivable aging and ensure adherence to collection targets
• Prepare statements reports and other documentation for collection activities
• Recommend accounts for bad debt writeoff or submit to outside collection agencies
• Assist in general accounting duties and monthend closing processes
• Collaborate with internal teams to resolve customer issues and inquiries
• Ensure compliance with company policies and procedures
• Participate in team meetings and provide suggestions for process improvements
• Research and resolve payment discrepancies
• Update financial records with recent client information and interactions
• Assist in the reconciliation of accounts and the generation of financial reports

Required Qualifications:

• Bachelors degree in Accounting Finance or related field
• Proven experience as an AR Caller or in a similar role
• Strong understanding of accounting principles and collection practices
• Proficiency in MS Office particularly in Excel and accounting software
• Excellent communication and negotiation skills
• Ability to prioritize and manage multiple responsibilities
• Detailoriented with a high level of accuracy in data entry and analysis
• Customer serviceoriented with a professional and approachable demeanor
• Knowledge of relevant legal requirements and best practices in accounts receivable
• Ability to work effectively both independently and as part of a team
• Strong problemsolving and decisionmaking abilities
• Experience in handling confidential financial information
• Understanding of medical billing and insurance processes (optional)
• Knowledge of Fair Debt Collection Practices Act (FDCPA) and other relevant regulations (optional)
• Certification in Credit and Collections (optional)

communication,accounts receivable,medical billing