Application Support Specialist DTS Ab Initio - RPA
Posted on :
10-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-03-2024
Job Description
Req ID : 2612312
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions Retail Banking and Services and Corporate and Institutional Banking
Position: Application Support Specialist DTS Ab Initio RPA
Location: Montr al QC H3A 2A6
Duration: 12 Months
Job Type: Contract
Work Type: Onsite
Shift: 8:00am to 5:00pm
Job Description:
MAIN RESPONSIBILITIES
Scope:
- Monitoring and supporting the daytoday activities
- Adherence to documented procedural standards
- Fully responsible for key activities within the agreed SLA and ITIL process.
- Escalate issues that cannot be resolved in a timely manner
- Have a strong Customer Focus in order to provide a professional support service to clients
- Flexible approach to working hours to meet the demands of the team. Willing to work in different day
- To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk
- Maintain Knowledge base and share experience with support team members
- Use business and application knowledge to investigate issues raised and assist in the production of Incident reports which form part of the shift handover
- Resolve user queries/requests
- Ensure issues are identified tracked reported on and resolved in a timely manner
- Perform level 1 support and complex analysis of reported issues and evaluate alternative business solutions and workarounds to minimize the impacts
- Understand the database concepts and provide extractions to users whenever required
- Participate to the support of the application and undertake the appropriate actions both functional and technical
- Closely follow up all alerts and monitoring dashboards
- Ensure excellent communication reporting and escalation as and when needed
IT Governance
- Responsible and accountable to strictly and consistently adhere to BP2S IT Governance policies and procedures Incident management
KEY SKILLS AND QUALIFICATIONS
- Knowledge of ITIL and Incident Management.
- Bachelors degree required; advanced degree considered a plus.
- Minimum 3 years financial industry experience
- Prior business analysis experience in an application support environment
- Expertise in Ab Initio as an ETL Tool
- Using configuring and tuning industry leading ETL software tools in data intensive large scale environment
- Experience working on Oracle database
- Handson support experience with Ab Initio using GDE Co>Operating System and EME
- Experience in any of the following is desired: Query>It Conduct>It Express>It Continuous flows Metadata Hub
- Handson experience working in Unix/Linux environment with proficiency in UNIX shell scripting (Korn/bash shell preferred)
- Knowledge of Blue prism application is a huge plus
- Handson experience with scheduling tools preferably Ab Initio Control Center
- Secondary Skill Knowledge of ACE BRE and Command Center is huge plus
- Good written and spoken English
- Overall General IT knowledge is a must
- General Banking Knowledge
- Measure and identify areas for improving Quality and overall Delivery
- Able to communicate efficiently
- Good Team Player
- French/English
Skills:
- Knowledge of ITIL and Incident Management
- Prior business analysis experience in an application support environment
- Good general understanding of global infrastructure firewalls and networking and considerations in these areas
Analytical skills
- Ability to analyze data surroundings incidents to a fine level investigate dependencies and evaluate possible areas for improvement and actions with a view to automate resolution.
- Using configuring and tuning industry leading ETL software tools in data intensive large scale environment
- Experience working on Oracle database
Experience in any of the following is desired:
- Query>It Conduct>It Express>It Continuous flows Metadata Hub
- Handson experience working in Unix/Linux environment with proficiency in UNIX shell scripting
- Knowledge of VM is a must
- Handson experience with scheduling tools preferably Ab Initio Control Center
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
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