Application Administration

Application administration with 5+ years of experience on Manufacturing, Quality and lab Applications in Healthcare, Pharmaceuticals & life science industries.

Mandatory Skills

Must have hands on experience with the Applications administration of any of the COTS or Custom solution used in the manufacturing IT landscape.

ITIL Certification & experience in Service delivery management using ITIL framework

Must have experience working closely with multiple organizations & geographically diversified team with responsibility for meeting SLA.

Knowledge of Database, application user management, authorization etc as required for application support.

Must have experience in delivering the services within stipulated SLA & Quality.

Must have experience working with COTS product vendors, multiple IT system, application support teams to co-ordinate and resolve the issues.

Provide regular updates to users, stakeholders on the issue status, reporting and escalation to required teams

Knowledge of COTS products or custom solutions used in manufacturing operations, Quality, Lab management or any other similar applications.

Proficient in written & Verbal communication in English language

Desirable

Excellent communication / client facing / Problem solving skills

Industry domain background / understanding of Lifescience, Healthcare, Pharmaceuticals, or batch manufacturing industries

Exposure working in Dynamic Offshore Onshore delivery Model

Experience working in multilingual, multi cultural team in an onsite offshore model