After-sales Customer Care Advisor - PC

About BYD

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.

BYD Europe BV located in Schiedam Netherlands is the marketing and sales HQ of BYD Co. Ltd based in Shenzhen China. BYD Europe BV offers a full line of BYD electric vehicles including allelectric cars allelectric buses and allelectric forklift trucks.

About BYD France

BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd a Chinabased company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles including allelectric cars buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.

Responsibilities

Activities will be varied and will include but are not limited to the following:

Under the responsibility of the aftersales Regional Manager South Europe the customer care advisor ensures the link with the dealers. He will support the aftersales Manager to implement the new structure. He will manage the administration process of the structure for primarily France and occasionally south Europe.

• Identify and implement operational processes and systems required to deliver exemplary service to dealers.

• Facilitate third party parts depot projects including the startup and launch determine regional gaps in operating capabilities and support internal stakeholders.

• Identify and implement initiatives for tactical optimization of daily operations process and systems for efficiency of transport warehouse or service center capacity.

• Support and cooperate with other internal departments and legal resources to ensure that national legislations are met and required reporting concerning parts and accessories to local authorities is submitted punctually.

• Work closely with internal teams partners and different service providers to optimize customer communication process flow and parts availability planning with the app and CRM.

• Partner with sales and service operations in resource planning and process execution regarding sales forecasting inventory level and supply chain management.

• Drive a customercentric approach and deliver a unique customer experience and support that is seamless and effortless.

• Utilize customer feedback to continually selfimprove the service provided to BYD customers.

• Understand customer & market trends and anticipate customer expectations within BYD and its competitors.

• Provide feedback and share insights with internal stakeholders to improve the customer experience.

• Document customer updates through their journey using CRM platform with ensuring uptodate clean data capture.

• Be the main point of contact for the customer across digital and physical touchpoints through different channels (incoming & outgoing)

• Permanently seek for process improvements.

• Occasional business trips to be expected.

• Be the BYD ambassador in your area of responsibility.

About the perfect candidate

• Degree in Administration Management accounting. Bac 2

• Extensive knowledge of diagnosis tools and reports

• Organization rigor and autonomy

• Discretion and confidentiality

• Dynamism responsiveness and initiative

• Listening and strength of proposal

• Automotive background must be a plus.

• Ability to work with different departments and characters outstanding communication skills.

• Customer focus.

• Result driven.

• Confident in working with Microsoft Office suite (Excel Powerpoint)

• Fluent in English (oral writing speaking) & french Chinese a plus

We offer : Competitive salary based on experience and qualification

An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team