Administrator

Head Office Administrator
1-2 days per week in head office in Chiswick.
25k.

Role overview

• Provide day-to-day administrative and logistical support to the international programmes
• Provide general administrative processes and procedures, supporting defined activities
• Financial administration - Raising purchase orders, approving, and monitoring expenditure against budgets.
• Data Input and Collation - Inputting and collating data required for review and reporting purposes.
• Customer Support - Provide support to enable and empower customers to follow processes and procedures.
• Communications - Communicate the business and customers in a professional and timely fashion.
• Provide administrative support to defined deadlines and projects including communicating with stakeholders, participants, and support staff, and collating data required for reporting purposes.
• Assisting with updating communications published on the website and updating other social media.
• Provide high levels of customer service in handling queries, questions, taking calls, payments, and bookings.
• Ensure all customer service activities are complying with GDPR and company policies.
• Collate and provide necessary data for quarterly review documents for department leads
• Liaise with the Finance Department to support budget management processes and activities

Experience & Skills required

• At least 2-3 years' experience of providing administrative support to executives and senior managers in a corporate environment.
• Experience in supporting customers in a corporate environment.
• Experience of working in a time pressured environment
• Excellent organisational, administrative and logistical planning skills.
• Excellent communication skills, verbal and written.
• Excellent attention to detail and the ability to effectively proofread.
• Ability to co-ordinate multiple projects simultaneously to success.
• Ability to work to multiple deadlines.
• Able to work independently as well as being part of a diverse team.
• Ability to influence and negotiate with stakeholders at all levels.
• High Competency Level Excel, Word, Powerpoint, Smartsheet.