Account Manager MSP IT Support

Were looking for a talented Account Manager to join our growing team. This role is about more than managing accounts; youll be a partner to our clients helping them make sense of their IT and Cybersecurity needs and delivering solutions that make a real difference. If youre a professional with a keen business acumen and a strategic thinker whos personable highly organised and passionate about technology we want to hear from you.

Ingenio Technologies is a rising Managed Service Provider (MSP) offering IT support and services. Our 11person team specialises in using technology to solve business problems. We have a growing client base in Sussex and more than 150 Google reviews (go check them out; theyre fantastic!). Our mission is to provide highquality IT solutions to businesses of all sizes in Brighton and beyond.

Key Responsibilities:

• Develop and maintain strong relationships with clients understanding their business needs and challenges.
• Translate the complex into clear understandable terms for clients ensuring they grasp the value and impact of our services.
• Drive business growth through strategic account planning and execution identifying opportunities for upselling and crossselling whilst maintaining client retention.
• Manage and oversee client accounts ensuring all projects are delivered on time within scope and to the highest quality.
• Collaborate with our technical team to design and implement bespoke IT solutions for specific business problems.
• Maintain meticulous documentation for all account activities.
• Stay ahead of industry trends and developments continuously expanding your knowledge and expertise in IT solutions.

What Were Looking For:

• A proven track record in account management preferably within the IT or technology sector.
• Exceptional communication skills both written and verbal with the ability to translate complex technical topics into clear concise language.
• A robust understanding of finance and the expertise to assist clients in planning and managing their IT budgets and forecasts.
• An interest in technology with a basic understanding of IT solutions and their application in solving business problems.
• A natural problem solver ambitious and adaptable to change recognising that the IT industry constantly evolves.
• Excellent negotiation skills with a passion for learning and personal development.
• Someone happy to speak at events or networking opportunities and willing to use video to serve our clients better

Why Join Us

• Be part of a forwardthinking company that values innovation learning and the personal development of its team.
• Work in a supportive collaborative environment where your ideas and contributions are valued and encouraged.
• Engage in various challenging and rewarding projects across a diverse client portfolio.
• Benefit from a competitive salary uncapped commission and a comprehensive benefits package.
• Were growing; there will be management opportunities in the future.

This is a fulltime role working 40 hours weekly and nbsp;Monday Friday (no weekends). While the role is based in our office near Sussex University it includes flexible arrangements for client visits around Sussex. A pool car is available.

The basic salary for this position ranges from 27000 to 32000 based on your experience. With our uncapped commission structure your total earnings could exceed 55000.

How to Apply:

Wed love to hear from you if youre ready to take your career to the next level and contribute to our mission of solving business problems through technology and training. Please send your CV and a VIDEO cover letter explaining why youre the perfect fit for this role to our recruitment team. Use a tool like Vidyard loom or any other video recording service.

Benefits

25 Days holiday bank holidays.

Uncapped Commission

Continuous learning and development with management opportunities.

Private cashback health scheme after probation.

Use of pool vehicle for workrelated tasks.

Comfortable working environment with ergonomic chairs and electric standing desks.

Beantocup coffee machine and complimentary soft drinks.

Free ample onsite car parking.

Proximity to public transport: 10 minutes walk to train and bus stops.

Subsidised EV charging points.

Summer and winter company parties.

Regular scheduled onetoones and annual performance reviews.

Mileage allowance for travelrelated tasks.

No recruitment companies please.