Account Manager

Job Summary:

EveryMatrix is looking for an Account Manager in Yerevan Armenia within PartnerMatrix team.

Company Intro:
EveryMatrix is a leading B2B SaaS provider delivering iGaming software content and services. We provide platform casino sports betting payments and affiliate systems to over 300 customers worldwide. The company is profitable has over EUR 100m in annual revenues and 950 employees in offices across 12 countries in Europe Asia and the US. EveryMatrix was founded in 2008 and remains a founderowned private company.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

PartnerMatrix is the advanced affiliate and agent management software provider aimed to bring more traffic more sales and total control over your affiliate campaigns using one highly customizable affiliate software platform designed for casino and sportsbook operators. PartnerMatrix system allows realtime statistics for operators and affiliates provides media and security tools with ability to add any payment method for any region.

Account Manager

Responsibilities:

• To provide account management and support for clients;
• To work with clients in optimizing ROI across gaming products;
• To collect verify and rank clients nontechnical and technical requirements for new product features and functions;
• To present new product upgrades and functionality and to ensure clients have an understanding of the product development road map;
• To manage in an efficient and timely manner all operational issues that impact on the smooth delivery of the service to clients;
• To work with clients to ensure the continual improvement of all aspects of the service for all parties;
• To assure the confidence of your customers and build long term relationships;
• To act as an internal advocate for the client;
• To generate ideas on the development of the platform and products while also providing feedback for assisting in the continuous development of the service;
• To conduct training sessions with new clients;
• To review and analyze data in order to identify key usage trends.

Requirements:

• Genuine curiosity about gaming and a good understanding of the online industry;
• Experience with management of client relationships;
• Experience working with key functions in an online business such as marketing affiliates customer service payments content and development;
• Experience of databased performance analysis reporting and statistics;
• A familiarity and understanding of the software development lifecycle and software release management;
• Excellent English written and oral communication skills;
• Experience from the IT/Telecoms or similar technical field is a plus;
• A technical understanding of web services is desirable;
• Resultoriented;
• Ability to multitask;
• Creative thinking;
• Attention to details.

Work Life Balance:

• 40% work from home over any 3month period (can work one month per quarter abroad);
• Extra leave days for every extra year at the company 34 days by year 5 of employment;
• To support women candidates we offer 21 weeks of maternity leave and 100% work from home until the childs first birthday for mothers;
• Men receive 4 weeks of paternity leave and can work from home until the child is 13 weeks old;
• 10 sick leave days per year with no doctors certificate requirement (excluding legal medical leave).

Benefits and Office Perks:

• Daily catered lunch or monthly lunch allowance;
• Private Medical insurance;
• Gym Membership;
• Access to online learning platforms Udemy and OReilly alongside budget for external training;
• Office perks;
• Frequent office events and team building activities in different locations.

Check out our Locations for getting a glimpse on our culture offices and benefits!