Access Network Engineer

RESPONSIBILITIES:

1 The successful candidate will utilize his/her advanced knowledge of telecommunications and excellent customer service skills in this position to:
Provide technical support service to the customers independently or jointly with a technical support team;
2 Develop the technical solution and issue the design documents: HLD LLD;
Provide detailed information on how to set up configure and upgrade migrate Access Network Products;
3 Presales support for testing bidding or holding workshops in the field of Fixed Access Networks;
4 Track and solve all technical issues appear during testing/workshop/project delivery activities provide to the customer the necessary technical support and suggestions and maintain good cooperation with customer and business partners;
5 Troubleshoot hardware and software issues and identify network/application issues;
6 Use various department tools technical knowledge lab equipment and online resources to provide technical solutions to customers.

REQUIREMENTS

Technical degree;
Highlevel English;
Familiarity with the following products or solutions: DSLAM MSAN OLT MxU FTTX GPON xDSL management and monitoring systems(U2000/NCE);
Strong customer service experience technical support and troubleshooting skills;
Minimum of 2 years of telecommunications customer service/ technical support experience;
Experience with Huawei Access Network products is considered a big advantage;
HCIX / CCNA qualification is a plus
Capable of taking the initiative to identify resolve problems and improve the work environment;
Ability to work on multiple tasks at the same time and prioritize them accordingly;
Excellent interpersonal and communication skills;
Good team spirit and adaptability;
Ability to work in a fastpaced and dynamic environment.

Remote Work :

No